How to Shop

 

Welcome to DISTELLE, where our curated selection showcases unique, high-quality pieces from emerging creators worldwide. Shopping with us is designed to be seamless, allowing you to focus on discovering the beauty of slow fashion and craftsmanship.

 

Step 1: Browse Our Collections

Explore our collections by category, price, or designer to find pieces that resonate with your style. Each product page provides detailed descriptions, including photos, material insights, and care instructions to help you make informed decisions.

 

Step 2: Review Product Details

Most items on DISTELLE are made-to-order, meaning they are crafted on demand. This process allows for unique quality and detail but may extend delivery times. Please check the product page for the estimated lead time and ensure that you can return the item, as return policies may vary depending on the creator or collection. For full details, see our Return Policy.

 

Step 3: Add to Cart

When you’re ready, select your size and add items to your cart. Your cart is accessible anytime, allowing you to review your selections before checkout.

 

Step 4: Secure Checkout

Once you’re ready to complete your purchase, proceed to our secure checkout. DISTELLE offers a variety of payment options to make the process easy and secure. Your payment information is protected with advanced security measures.

 

Shipping & Delivery

DISTELLE offers a flat rate of €15 for shipping and delivery, providing a consistent and convenient experience no matter your location. Tracking information will be provided after your order is processed.

 

Returns & Exchanges

We want you to be delighted with your purchase. Items can be returned within a 14-day cooling-off period for a refund, unless specified otherwise for made-to-order pieces. For made-to-order items, returns are accepted if the item is faulty. Please check the product page for specific details.

 

Need Assistance?

Our team is here to help! If you have any questions, feel free to:

  • Use the chat at the bottom right of your screen,
  • Contact us directly via our website, or
  • Email us at support@distelle.net.

Enjoy your shopping at DISTELLE, where quality, creativity, and care come together.