Privacy policy

 

Welcome to DISTELLE,

This policy outlines how we collect, use, and protect your personal information. Understanding our practices is important for your peace of mind and helps you make informed decisions about your interactions with us.

Please take a moment to read through it.

 

1. Introduction

We, DISTELLE LLC, along with some of our affiliates, are responsible for the operation of the Website. DISTELLE LLC is a registered company in the United States of America, specifically in the state of Delaware. Our registered office is located at 254 CHAPMAN RD, STE 208 #17288, NEWARK, DELAWARE 19702. Our Employer Identification Number (EIN) is 32-0771501. The terms "DISTELLE," "we," "us," or "our" collectively refer to DISTELLE LLC.

This Privacy Policy explains how we collect and use your personal information. Our website and services are intended for individuals 18 years old and older. If you wish to exercise your legal rights, please refer to section 6 below.

IMPORTANT NOTICE: Our website may contain l

inks to the websites of our partner boutiques, retailers, brands, advertisers, and affiliates. Our privacy policy does not apply to these websites. We recommend reviewing their policies before providing any personal information.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY YOU MAY NOT ACCESS OR OTHERWISE USE OUR SERVICE OR PARTICIPATE IN OUR SERVICES.


2. Information Collection

During any interaction with us, wether it is through our website or by communicating with us, the following information may be collected:

  • Information you provide: When you create an account, place an order, fill out forms, subscribe to newsletters, or communicate with us, you may provide details such as your name, address, contact information, date of birth, gender, purchase history, preferences, reviews, images, and financial data. We do not store credit or debit card details. When you register an account, you can also provide a photograph and a nickname. If you invite friends to shop on our website, please obtain their consent before sharing their contact information with us.
  • Information from other sources: We may obtain additional information about you from other accounts, websites, Partners, social media platforms, and service providers. This information may be added to your existing customer account data to provide relevant recommendations, enhance customer security, and ensure legal compliance.
  • Information collected by our IT systems: When you visit our website, our IT systems automatically create and record specific information, including cookies and device information. Our system is operated by Shopify and its affiliates.


3. Purposes of Information Usage

We collect information to provide services, process product orders, manage accounts, improve user experience, and for marketing and advertising purposes. If you want to stop receiving marketing communications, you can manage your preferences in your account settings, follow the opt-out instructions in promotional emails, or contact us via email. This data collection is based on the necessity for the performance of a contract with you.

We use this information to offer personalized shopping recommendations, styling services, and targeted advertisements. We also track website usage to assess eligibility for loyalty programs and VIP customer benefits. Additionally, your information is used for identity verification, credit checks, and fraud prevention measures. The legal basis for this data collection is our legitimate interests in running our business and our legitimate interests in protecting our company and customers from fraudulent activities and complying with legal obligations.

We gather necessary personal information when you register and manage your account, place orders, and make payments. This data collection is essential for fulfilling our contract with you.

For customer service, we collect your name, email, password, phone number, address, and interaction history with us. We also gather data through customer feedback and communications with the legal basis for this being your consent.


4. Information Usage

We will only use your personally identifiable information as described above, unless you have specifically consented to another type of use, either at the time the personally identifiable information is collected from you or through some other form of consent from you or notification to you:

  • We may share your personally identifiable information collected in connection with providing the Service.
  • We may use your personally identifiable information to respond to your inquires or requests.
  • We may use your personally identifiable information to send you emails from time to time  about our services, but we will not provide your personally identifiable information to third parties for them to contact you directly unless otherwise permitted by this Privacy Policy or you provide your consent.
  • We may share your personally identifiable information with third parties (collectively, the “Third Party Vendors”) to further the purpose for which you provided such information to us. For example, we may share your information with Elastic Email, for the purpose of sending emails. We urge you to read the privacy practices of all of our Third Party Vendors before submitting any personally identifiable information through the Service.
  • We may disclose personally identifiable information as required by law or legal process.
  • We may disclose personally identifiable information to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the terms or policies for our services or our sponsors.
  • We may transfer your personally identifiable information in connection with the sale or merger or change of control of DISTELLE or the division responsible for the services with which your personally identifiable information is associated.
  • We may share your personally identifiable information with an affiliate of DISTELLE who is in the same corporate family as us as long as their privacy practices are substantially similar to ours.

 

Non-personally identifiable or aggregate information may be used by us for any purposes permitted by law and may be shared with any number of parties, provided that such information shall not specifically identify you.


5. Disclosure of Information

To provide our services and maintain the website, we work with carefully selected third parties. We may share your information with these third parties under the following circumstances:

  • Partners, boutiques, and brands from which you purchase products: With your consent, we may share your name, contact information, and purchase details with our partners for their marketing purposes.
  • Third-party service providers for business purposes: We rely on various third-party providers for services and products, including courier companies, payment providers, anti-fraud and credit check providers, analytics and search engine providers, marketing tools providers, performance marketing and recommendations providers, research companies, and third parties managing your product reviews.
  • Advertising and social media partners: We may share your information with advertising and social media partners to serve relevant advertisements about our products and services, as well as those of our partners, to you and others. Mobile information will not be disclosed for marketing or promotional purposes.
  • Legal requests: We may be required to collaborate with regulators and law enforcement agencies in certain instances due to legal requests, and we may share your information when compelled by law.
  • Aggregated and anonymized data: We may combine your information with that of other customers to create a dataset about the usage of our website and product purchases. This aggregated and anonymized data enables us to gain insights into the usage of our website, and we may share this data with select third parties.


6. Cookies and Similar Technologies

Our website uses cookies to gather information and store your preferences. Cookies are small bits of information that may be placed on your computer by a Service for the purpose of facilitating and enhancing your communication and interaction with that service. Many Services use cookies for these purposes. 

Please note that

  • We may use cookies (and similar items such as clear gifs, web beacons, tags, etc.) on our Service to customize your visit and for other purposes to make your visit more convenient or to enable us to enhance our Service.
  • We may also use and place cookies (and similar items) on your computer from our third party service providers in connection with the Service, such as an analytics provider that helps us manage and analyze Service usage, as described more fully below. 
  • In addition, our advertisers and business partners may set cookies and similar items on your computer when you use our Service.


We use different types of cookies:

  • Strictly necessary cookies: These are essential for website navigation and features like retaining login details or items in your shopping basket. They also help us understand user behavior and protect against fraudulent activities.
  • Performance cookies: These collect anonymous information on website usage to improve navigation, shopping experience, and marketing campaigns. You can choose to enable these cookies in your browser settings.
  • Functionality cookies: These store your preferences, like language and search parameters, to enhance your user experience. The data collected is anonymized and cannot track your activity on other websites. You can enable these cookies in your browser settings.
  • Targeting or advertising cookies: These gather information about browsing habits to deliver more relevant advertising and control ad frequency. The data may be shared with third parties. You can opt out of these cookies in your browser settings.


You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Service, but it may interfere with some of its functionality. Cookies and similar items are not used by us to automatically retrieve personally identifiable information from your computer without your knowledge.


7. Analytics and Conversion Tracking

We may use analytics services that use cookies, javascript and similar technologies to help us analyze how users use the Service. The information generated by these services about your use of the Service (including your IP address or a truncated version of your IP address) is transmitted to and stored by analytics service providers on their servers. Those service providers will use this information for the purpose of evaluating your, and other users’, use of the Service, compiling reports for us on website activity and providing other services relating to website activity and Internet usage.

 

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

 

For example, we use cookies on our site for Google Analytics (the “Analytics Service”). The Analytics Service is a web-based analytics tool that helps website owners understand how visitors engage with their website. The Analytics Service customers can view a variety of reports about how visitors interact with their website so that they can improve it.

 

Like many services, the Analytics Service uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

 

Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

 

The Analytics Service collects information anonymously. They report website trends without identifying individual visitors. You can opt out of the Analytics Service without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.

We may also use Google conversion tracking and/or similar services to help us understand your and other users’ use of the Service.


8. Automatically Collected Information

When you access the Service or open one of our HTML emails, we may automatically record certain information from your system by using cookies and other types of tracking technologies. This "automatically collected" information may include Internet Protocol address ("IP Address"), a unique user ID, device type, device identifiers, browser types and language, referring and exit pages, platform type, version of software installed, system type, the content and pages that you access on the Service, the number of clicks, the amount of time spent on pages, the dates and times that you visit the Service, and other similar information. Depending on the law of your country of residence, your IP address may legally be considered personally identifiable information.


9. Security

The security of your personally identifiable information is very important to us. When we collect your personally identifiable information online, we use reasonable efforts to protect it from unauthorized access.  However, due to the inherent open nature of the Internet, we cannot guarantee that your personally identifiable information will be completely free from unauthorized access by third parties such as hackers and your use of our Service demonstrates your assumption of this risk.  We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. Only those employees who need access to your information in order to perform their duties are authorized to have access to your personally identifiable information. For more information on protecting your privacy, please visit www.ftc.gov/privacy.


10. Your Disclosures in Blogs and Other Social Media

You should be aware that personally identifiable information which you voluntarily include and transmit online on the Service or in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum such as an in-person panel or survey, may be viewed and used by others without any restrictions.  We are unable to control such uses of your personally identifiable information, and by using the Service or any other online services you assume the risk that the personally identifiable information provided by you may be viewed and used by third parties for any number of purposes.

If you login to the Websites and/or Service through your Facebook account, connect to a third party service such as Facebook or Twitter through an icon or link on the Service or otherwise link your DISTELLE account with a third party service, we may share the contents of your post and associated information (such as your user name, the fact that your connection originated from the Service, and other relevant usage and diagnostic information) with such third party.  With your one-time consent, we may also send information about the content you watch and your activities on the Service to such third parties. Once such information is shared, the use of your information will be subject to that service's privacy policy and this Privacy Policy will not apply.


11. Protection for Children

We generally do not collect personally identifiable information from children under the age of 13. If at any time in the future we plan to collect personally identifiable information from children under 13, such collection and use, to the extent applicable, shall, when required, be done in compliance with the Children’s Online Privacy Protection Act (“COPPA”) and appropriate consent from the child’s parent or guardian will be sought where required by COPPA.

When we become aware that personally identifiable information from a child under 13 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database.


12. Other Services

As a convenience to you, we may provide links to third-party Services from within our Service. We are not responsible for the privacy practices or content of these third-party sites.  When you link away from our Service, you do so at your own risk.


13. Changes to this Privacy Policy

We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. However, if at any time in the future we plan to use personally identifiable information in a way that materially differs from this Privacy Policy, including sharing such information with more third parties, we will post such changes here and provide you the opportunity to opt-out of such differing uses.  Your continued use of the Service and our services following the posting of any changes to this Privacy Policy means you accept such changes.

 

14. Opt-Out Process

All unsubscribe or opt-out requests may be made by clicking the “unsubscribe” link at the bottom of the relevant email. We will process your request within a reasonable time after receipt. However, we are not responsible for, and in some cases we are incapable of, removing your personally identifiable information from the lists of any third party who has previously been provided your information in accordance with this Privacy Policy or your consent.

You should contact such third parties directly. If you would like to update or correct any personally identifiable information that you have provided to us, please email us at DISTELLE and once we confirm your information, we will update such information within a reasonable amount of time.

 

15. Communications with DISTELLE

By providing your contact information to us (including, without limitation, your email address, physical address, and phone number) (collectively the “Channels”) to us, you expressly consent to receive communications from us.  We may use the Channels to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us or our business partners, provided that, we will not give your contact information to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy.

 

By using the Service, you expressly consent to receive in-product communications from us (including, without limitation, push notifications on the App). 

 

By providing your phone number to us, you expressly consent to receive phone calls and/or text messages from us. We will not give your phone number to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy.

 

Any phone calls and/or text messages delivered to your phone or device may cause you to incur extra data, text messaging, or other charges from your wireless carrier. MESSAGE AND DATA RATES MAY APPLY. You are solely responsible for any carrier charges incurred as a result of phone and/or text communications from DISTELLE.

 

Any communication or material you transmit to us by email or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and nonproprietary.  Except to the extent expressly covered by this Privacy Policy, anything you transmit or post may be used by us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, you expressly agree that we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us, as well as any data developed using the content of such communication, without compensation and for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services using such information.

 

16. No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties, nor does it require disclosure of any personal information relating to users of the Service.

 

17. Site Terms of Use

Use of this Service is governed by, and subject to, the Terms of Use located in our Terms & Condition (the “Terms”). This Privacy Policy is incorporated into the Terms.  Your use, or access, of the Service constitutes your agreement to be bound by these provisions.

IF YOU DO NOT AGREE TO THE TERMS AND THIS PRIVACY POLICY YOU MAY NOT ACCESS OR OTHERWISE USE THE SERVICE.

 

18. Servers

Our servers are maintained in the United States.

By using the Service, you freely and specifically give us your consent to export your personally identifiable information to the United States and to store and use it in the United States as specified in this Privacy Policy.  You understand that data stored in the United States may be subject to lawful requests by the courts or law enforcement authorities in the United States.


19. Consumers Tools to Control Interest-Based Advertising

You can find more information on interest-based advertising and manage your privacy preferences on specific websites dedicated to online advertising and privacy.

North America

If you reside in the United-States, please check www.youradchoices.com

If you reside in Canada, please check www.youradchoices.ca

If you reside in Mexico, please check www.iabmexico.com


South America

If you reside in Brazil, please check www.iabbrasil.com.br

If you reside in Colombia, please check www.iabcolombia.com

If you reside in Argentina, please check www.iabargentina.com.ar

If you reside in Peru, please check www.iabperu.com

If you reside in Venezuela, please check www.iabvenezuela.com


Europe

If you reside within the European Union, please check www.youronlinechoices.eu

If you reside in Switzerland, please check www.simsa.ch

If you reside in Luxembourg, please check www.cnpd.public.lu

If you reside in Monaco, please check www.ccin.mc

If you reside in Russia, please check www.akarussia.ru

If you reside in Ukraine, please check www.iab.com.ua


Asia

If you reside in Taiwan, please check www.twnic.net.tw

If you reside in Hong Kong, please check www.hk2a.org

If you reside in China, please check www.china-caa.org

If you reside in Korea, please check www.kopa.or.kr and www.kisa.or.kr

If you reside in Japan, please check www.interactive-ad.jp

If you reside in Singapore, please check www.daasingapore.com

If you reside in the Philippines, please check www.immap.com.ph

If you reside in Vietnam, please check www.idea.gov.vn/

If you reside in Thailand, please check www.daat.in.th

If you reside in Indonesia, please check www.digitalassociation.co.id

If you reside in Pakistan, please check www.pas.org.pk

If you reside in Bangladesh, please check www.basis.org.bd

If you reside in India, please check www.iamai.in


Middle East

If you reside in Lebanon, please check www.mpt.gov.lb

If you reside in Qatar, please check www.cra.gov.qa

If you reside in Palestine, please check www.ptra.ps

If you reside in Iran, please check www.ito.gov.ir

If you reside in Turkey, please check www.iabturkiye.org

If you reside in Iraq, please check www.cmc.iq

If you reside in Saudi Arabia, please check www.sadmc.sa

If you reside in the United Arab Emirates, please check www.iabuae.com

If you reside in Yemen, please check www.mcit.gov.ye


North Africa

If you reside in Egypt, please check www.egyptianadvertisers.org

If you reside in Morocco, please check www.anrt.ma

If you reside in Tunisia, please check www.ati.tn

If you reside in Algeria, please check www.arpt.dz/


Southern Africa

If you reside in Nigeria, please check www.advan.org.ng

If you reside in Ethiopia, please check www.ema.gov.et

If you reside in DR Congo, please check www.arptc.cd

If you reside in Tanzania, please check www.tcra.go.tz

If you reside in Australia, please check www.youradchoices.com.au

If you reside in South Africa, please check www.iabsa.net

If you reside in Kenya, please check www.daakenya.co.ke


20. Data Retention

We will retain your information for as long as you have an account with us. Subsequently, we may continue to retain your data to address inquiries or claims about our services, or as required by applicable laws. In specific cases, you may request the deletion of your data. After you stop using our services, we may store your information in an anonymized manner.


21. Governing Law

This Privacy Policy and our legal obligations hereunder are subject to the laws of the State of Delaware regardless of your location. You hereby consent to the exclusive jurisdiction of and venue in the courts located in the State of Delaware, County of New Castle, in all disputes arising out of or relating to the Services.


a) General Rights

You are entitled to specific rights concerning your personal data. To exercise these rights, please communicate with us via email. They are as following:

  • You possess the right to ascertain the presence of your personal data within our records and to obtain access to it. Additionally, you may request a copy of your information, subject to reasonable charges for multiple copies. In certain instances, we may be unable to provide specific personal data.
  • You have the right to receive a portion of your personal data in an easily transferable format.
  • You have the right to rectify any inaccuracies in your personal data. Please submit your correction requests via email.
  • Under certain circumstances, you may request the erasure of your personal data, such as when the data is no longer necessary or when you withdraw your consent.
  • Should you believe that your data is inaccurate, being processed unlawfully, or requires retention for legal reasons, you have the right to request a cessation of processing and retention only.
  • You have the option to object to the use of your data for marketing purposes at any time. You can manage your marketing preferences in your account settings, unsubscribe from marketing emails, or complete an Unsubscribe Form. Kindly note that you will continue to receive essential emails related to your orders and updates to our Terms & Conditions and Privacy Policy.
  • If your data is being processed based on our or a third party’s legitimate interest, and you object to such processing, please communicate your objections to us. We will review your request and may suspend the processing of your data during the assessment.
  • You have the option to withdraw your consent at any time by adjusting your marketing preferences in your account or by unsubscribing.


b) Requests

Please note that If you make such a request, we will not discriminate against you in any way.

For example, we will not deny you goods or services, charge you different prices or rates for goods or services, deny you discounts or other benefits or impose penalties on you, or provide you with or suggest that you will receive a different level or quality of goods or services.