Frequently Asked Questions (FAQ)

1. What is DISTELLE?

DISTELLE is a curated platform that showcases high-quality craftsmanship and unique designs from emerging creators. We connect discerning customers with exceptional brands that value artistry and innovation.

 

2. How can I become a designer partner with DISTELLE?

If you’re an innovative designer passionate about craftsmanship, we’d love to hear from you! Please send your portfolio and a brief introduction to contact@distelle.net.

 

3. How do I place an order?

Placing an order is simple! Browse our collection, add your desired items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is completed. For more information, you can check our "How to Order and Pay" page.

 

4. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options. For more information, you can check our "How to Order and Pay" page.

 

5. What is your return policy?

We want you to love your purchase! If you're not satisfied, you can return items within [insert return period] for a refund or exchange. Please visit our Return Policy page for more details.

 

6. How can I contact customer support?

If you need assistance, please email our support team at support@distelle.net, and we will respond within 24-48 hours.

 

7. Do you offer international shipping?

Yes, we offer international shipping! Please check our Shipping Policy page for more information on rates and delivery times.

 

8. How can I stay updated on new collections and offers?

Subscribe to our newsletter for exclusive updates, promotions, and sneak peeks of our unique designer collections!